Q. = I made a reservation for a hotel in Athens Greece form a list of Athens hotels or Greek hotels a travel agent or an internet site suggested to me. After getting there to my surprise the hotel did not meet the standards which was told I will be getting. Example there is no swimming pool, no private WC, and no tennis courts. Is the Athens hotel owner or Greek hotel owner responsible?
A. = The responsibility towards the consumer is entirely the organizer’s and/or the travel agency’s, that is to say the tourist agent, from which the customer bought the organized travel package, and this is even for the services that are not produced or provided by the organizer and or travel agent directly, but by other collaborating enterprises (example, hotels, organized excursions, transportation services, etc). Therefore beware when reserving a Athens hotel from an internet site.
Q. = What is the procedure to reserve a room or an apartment in one of the Athens hotels or in the Greek hotels in general?
A. = Customers should communicate with the owner or management of Athens hotels or Greek hotels and make his reservation request by phone or fax or email or by telegraph.
Q. = What is the usual procedure to make sure that a request has been accepted?
A. = Within 3 days, owners or management of the Athens hotels or Greek hotels in general, who are interested in your reservation should send you an answer to let you know if they accept the reservation for renting any of their rooms or apartments requested by the customers. Owners should answer in writing or by telegraph or email or by fax stating that they accept the reservation requested by the clients.
Q. = I made an inquiry about a couple of reservations I need in hotels in Athens Greece. What is a fair deposit one should pay for reservations in Athens hotels or in Greek hotels in general?
A. = The owners of Athens hotels or Greek hotels can ask an advance of up to 25% of the total of price of the stay for all the days reserved. The deposit though should not be inferior to the rent of one day. The reservation is considered complete with the payment of the deposit that was determined and with the written acceptance of the reservation by the hotel owner.